Support Engineer
Job Details
About the Company
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
Morphisec is at the cutting edge of cybersecurity innovation, delivering advanced endpoint protection through our unique Moving Target Defense technology. We prevent the most dangerous threats—those that other solutions miss, like zero-day and ransomware attacks. We’re a fast-growing, team-oriented, and Channel First company that thrives on tackling the challenges security professionals face in protecting organizations from sophisticated unknown attacks.
If you live and breathe customer delight and satisfaction. If you love making things work well for customers. If you want to make a huge impact on the success of customers and get excited about work with an amazing group of wonderful people in a growing cybersecurity company that is creating a new path, we want to talk to you!
We are looking for a Support Engineer to support our rapidly growing global customer base.
Support activities will cover many aspects, including customers interactions, problem diagnosis and solving, testing customer environments, generating reports, documentation, and knowledge base, and assisting in building the systems tools and processes. Creativity is required as well as the ability to adapt and deal with changes.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- 2+ years of proven experience in working with international enterprise organizations, while supporting information security/cyber solutions
- Extensive knowledge and experience with MSFT based OS, Software installation and deployment, servers, environments, tools, and applications
- Familiarity with MSFT OS troubleshooting, performance monitoring tools and techniques
- Experience working with SaaS Cyber Security products and familiarity with endpoint security products and architecture - advantage
- Basic understanding of VDI environments
- Team Player with strong teamwork skills, creative, self-starter, can-do approach, takes initiative, thinks “outside of the box”, gets things done
- Must be capable of working well both independently and as part of a team
- Excellent English communication skills, written and verbal, fluency in additional languages advantage
- Strong analytical, detail-oriented, with the ability to deliver accurate data and information in a concise and clear manner
- Ability to effectively handle multiple customer demands and priorities. Ability to recognize urgency
- Highly creative problem solver with the ability to analyze, deduce, and act upon logs and error reports
- Understanding how core Windows OS/processes utilize memory and CPU
- Knowledge of networking protocols (TCP/IP, HTTP, SSL, LDAP) and their various troubleshooting tools
- Hands-on working knowledge with ticketing products and systems (Zendesk, SFDC Service Desk or others)
Advantage:
- Knowledge of Cloud-based services, e.g. AWS, Azure, an advantage
- Prior knowledge and understanding of cyber-related concepts like exploits, vulnerabilities, attack vectors, malwares, etc.,
- Experience working with IT deployment tools (SCCM, GPO), Integration with 3’rd party Enterprise components such as SIEM (e.g. Splunk, QRadar), Directory Services (AD), and mail systems
- Scripting knowledge with any of the following, PowerShell or CMD (batch)
- Security concepts and protocols knowledge (e.g. SSL, Certificates, key stores etc.)
Scope of work:
- You will work with our Customer Success Managers, Sales Engineering, Engineering, Product Management and Development teams to ensure customers successfully operate our products.
- You will be the go-to person at Morphisec for assisting customers to resolve complex product and security issues.
You will own and perform:
- Customer service cases - troubleshooting, and resolution
- Ensure customer satisfaction and optimal customer experience.
- Leading resolution of customer issues while partnering with R&D and product teams
- Build and maintain the Morphisec Knowledge-base
- You will actively collaborate with other global team members and participate in putting together the required tools, methods, playbooks and processes for the product’s support.
- Assist in building and delivering training to our customers and partners.
Why ALLSTARSIT?
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