Product Support Engineer Tier 3
Job Details
About the Company
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
CATO Networks is the provider of the world’s first Security Access Service Edge (SASE) platform to secure all enterprise edges — sites, mobile users, and Cloud resources — with one global Cloud-native platform that relies on software instead of the current multi-protocol label switching (MPLS).
CATO optimizes and secures applications accessible to all users and locations. Using Cato, customers can easily migrate from MPLS to SD-WAN, optimize global connectivity to on premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.
Specialization
Headquarters
Years on the market
Team size and structure
Current technology stack
Required skills:
- Has 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer
- Solid command of the Japanese and English languages (written and spoken)
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
- Experience with VPNs, IPsec, BGP, security protocols, and standards
- Familiarity with WAN/SD-WAN/ MPLS networks.
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
- Excellent oral and written communication skills with a passion for working with customers
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Ability to work with globally dispersed, cross-cultural team
Advantages:
- Knowledge of security concepts such as CASB, DLP, IPS
- Experience working with Cloud, SaaS technology provider
Scope of work:
We’re looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.
- Own and manage customer issues and see problems throughout resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude
- Work directly with R&D and Product Management on customer issues upon full resolutions
- Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
- Nurture the relationship with the customer through ongoing communication and periodic meetings
- Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
- Monitor customer status and identify both areas of concern and growth opportunities
- Be a part in building and expanding the company’s Global Support Services
Why ALLSTARSIT?
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