IT Helpdesk Engineer

Level

Junior

Department

Type

Full Time

Project

Varonis

Locations:

Dubai

On-site

Job Details

Posted on:

April 24, 2025

Job ID:

410

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: “Is my data safe?”

At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. We’ve building the industry’s first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.

At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.

Specialization

Headquarters

Years on the market

Team size and structure

Current technology stack

Required skills:

At least 2 years of experience in the helpdesk field (hi-tech and enterprise-scale is an advantage)
Knowledge in Microsoft systems – Windows 11 and Office 365
Knowledge in Linux - support and troubleshooting – advantage
Knowledge in Jamf and Mac devices – must
Knowledge with Active Directory
Excellent troubleshooting skills in hardware and software issues
Knowledge with Intune and Autopilot process
Knowledge with GPO
Knowledge with SCCM
Knowledge with PowerShell
Knowledge in client networking (such as TCP-IP, DNS – client-side)
Knowledge of how VPN connections work
Excellent communication skills
Ability to prioritize urgent requests
High human relations awareness
Patient and kind – user service
Excellent English – must

Scope of work:

IT Engineer required being a part of the Helpdesk team.
Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems.
Need demonstrated computer skills, handle service requests from company users.
Take direct ownership over problem resolution through own skills or by timely escalation.
Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices.
Provision new computers and assist with training the users with using the IT systems.