Case study
5 min read
Senior Product Support Manager
Clients HQ
Tel Aviv, Israel
Company size
900-1000 employees
Industry
Computer and network security
Delivery centers
Tel Aviv, Sydney, Tokyo, San Jose, Hong Kong, Amsterdam, London, Madrid, Singapore
ALLSTARSIT had provided teams of Software Developers, Technical Support Engineers, SysOps Engineers in Ukraine and Poland.
The computer and network security company aimed to strengthen its development capabilities by expanding the team in Europe.
Based on the client's business requirements, ALLSTARSIT proposed outstaffing solutions such as staff augmentation and dedicated team services as the most strategically advantageous options to fulfill their needs.
The client initiated the partnership in 2021, and the collaboration is ongoing. Currently, ALLSTARSIT continues to expand the team by hiring experts in three countries: Ukraine, Poland, and Colombia.
To maintain high-quality service delivery, the client had several communication points at ALLSTARSIT, including recruitment, HR, customer success managers, and the accounts team.
The recruitment process began with providing ALLSTARSIT with a detailed candidate profile. For some specific positions, the ALLSTARSIT team conducted additional market research.
After the kickoff meeting, the ALLSTARSIT team created a unique recruitment strategy that helped accurately compile a pipeline of highly qualified candidates according to the candidate profile approved by the client, employing diligent screening processes to identify top talent. Through strategic selection, in-depth evaluation, and reference checks, ALLSTARSIT presented experts to the client, ensuring alignment with their specific requirements and organizational culture. Throughout the entire process, the recruitment team acted as a focal point between clients and candidates, delivering timely feedback to both sides. After all stages, ALLSTARSIT sent offers to the best candidates who joined the client team.
In addition to its recruitment services, ALLSTARSIT effectively managed comprehensive HR services, spanning from onboarding to 1-2-1 sessions and compensation reviews. Notably, ALLSTARSIT played a crucial role in facilitating the annual compensation increase process. This involved providing appropriate compensation statistics and encouraging transparent communication regarding compensation adjustments to experts once finalized internally. ALLSTARSIT's comprehensive HR services ensured smooth operations and effective team management.
As a result, ALLSTARSIT established teams in Ukraine and Poland. The position specification is outlined in the chart below:
Currently, the team is geographically located in Ukraine and Poland in the following ratio:
ALLSTARSIT takes great pride in its strong partnership with this client, and as they further expand their team with us, we are currently recruiting team members for them in Colombia, Poland, and Ukraine. ALLSTARSIT's current focus is on hiring Frontend Engineers, Technical Support Specialists, SysOps Engineers, and Security Analysts.
World’s leading single-vendor SASE platform
Staff Augmentation
October 2021 - ongoing
Verified by
“The fact that ALLSTARSIT gets the job done at a very high level is outstanding. Moreover, their communication skills are fantastic, and if there's a problem, they're very quick to resolve it. Overall, they're a very good company. Work with them.”
Representative of world’s leading single-vendor SASE platform
Senior Product Support Manager
Verified by
“ALLSTARSIT does a great recruiting job. We're happy with their service quality. They meet deadlines and stay on budget.”
Representative of world’s leading single-vendor SASE platform
HR Business Partner
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