Case study
5 min read
Clients HQ
New York City
Delivery centers
USA, Latin America
Company size
5500 employees
Industry
FinTech
Our client is a prominent US-based firm specializing in global BFSI services. They have engaged in a staff augmentation partnership with us, incorporating a team of outstaffed experts into their operations. Traditionally, the client's policy excluded these external team members from their formal annual performance reviews, opting instead for informal feedback through 1:1 managerial calls.
Our outstaffed experts expressed a desire for more structured feedback, highlighting a gap in their professional development and recognition within the client's organization. They sought a formal performance review process to better understand their contributions and areas for growth.
Recognizing the importance of employee feedback for motivation and growth, we acted as a bridge between our experts and the client. We communicated the team's request to the client, emphasizing the value of formal performance evaluations in employee engagement and development.
Recognizing the importance of employee feedback for motivation and growth, we acted as a bridge between our experts and the client. We communicated the team's request to the client, emphasizing the value of formal performance evaluations in employee engagement and development.
Our proactive approach involved the creation of a comprehensive review form tailored to the unique needs of our outstaffed experts.
Upon completion of the forms by our experts, we facilitated their evaluation by the client's executives. This process culminated in detailed review sessions where executives and experts engaged in constructive dialogue, providing comprehensive feedback based on the completed forms.
Further enhancing our experts' professional development, we integrated them into the client's corporate training initiatives, focusing on the enhancement of both hard and soft skills.
This initiative was met with overwhelmingly positive feedback from both the outstaffed experts and the client. Our experts appreciated the recognition of their contributions and the opportunity for professional growth. The client recognized the value of this enhanced engagement model, noting improvements in team morale and productivity.
Introducing formal performance evaluations greatly improved the involvement and motivation of our outstaffed experts with the client's company, boosting their productivity. They felt more appreciated and connected, which encouraged them to take more responsibility and work more efficiently. This strategy not only helped retain these experts by making them feel part of the team but also created a positive and inclusive work atmosphere. Additionally, it aligned our experts' efforts with the client's objectives, contributing to a united pursuit of the company's goals.
This case study exemplifies our commitment to not only providing top-tier staff augmentation services but also ensuring that outstaffed personnel are fully integrated and valued within our client's organizations. Our approach demonstrates our ability to listen to our employees' needs, effectively communicate with clients, and implement solutions that benefit all stakeholders.
AI staff augmentation
September 2022 - Ongoing
Global BFSI services platform
Machine learning, neural networks, deep learning, and other AI algorithms
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